File complaint cell phone service

Some federal agencies accept complaints about companies, but may not resolve your problem. They use complaints to help them investigate fraud. Contact econsumer.

Some problems with sellers are the result of frauds and scams. If you believe that you have been the victim of fraud, file a complaint with the correct government agency. File telemarketing complaints with the Do Not Call Registry. Resolve your problem through the legal system. The CRTC deals with complaints about accessibility. If you want to contact the CRTC with a complaint, you can use one of the methods below. Your complaint will be acknowledged by CRTC staff and forwarded to the service provider for its reply to your complaint.

You will be informed if your complaint should be directed to the CCTS or another agency. If you register a complaint by phone, you may also need to send a written version to make sure the CRTC has all the relevant information. The CRTC doesn't follow up on anonymous complaints. That was my experience late last year when I decided to submit myself to the FCC complaint process.

I felt Sprint was overcharging me on my last bill when I canceled my service. On Dec. Soon after, I received a letter from Sprint saying I was wrong. The FCC, which also received the letter, then declared the case closed. The experience made the FCC seem much more like a re-mailing service than a government agency ready to protect me. After all, I could have sent the letter to Sprint myself. You can read more about this in " Sprint: Judge and Jury ". Filing an FCC complaint can feel fruitless, but it's still a good idea.

Numbers really do matter. A surge in complaints could have a meaningful impact now, with a set of new faces poised to take over as FCC commissioners.

Mignon Clyburn of South Carolina was named last week to fill the last remaining opening on the commission. Clyburn, who was a member of the National Association of Regulatory Utility Commissioners and is a former newspaper publisher, might be more sympathetic to consumer issues.

Now would be a good time to grab her attention and the attention of Julius Genachowski, who was nominated as FCC chairwoman in January. Both are awaiting congressional confirmation.

You can do that by filling out the FCC's online complaint form. Also, there is a real benefit to following through with a complaint. While I did not get the answer I wanted, the woman who contacted me was competent and polite — hardly a given when dealing with a main customer support line.

For general questions, call TTY: They can handle issues including:. If you have issues with your phone company's products, services, or billing, take these steps to resolve your complaint:. As a home telephone or mobile customer, you may have experienced one or more of the following issues:. First, try to resolve your problem by contacting your phone company. Check your billing statement or look online for a customer service number for your telephone company.

Also, consider writing a letter. It can serve as a record of your complaint to the phone company. If you need help, use USA. You can also copy and paste your complaint into your phone company's "Contact Us" form. Stop unwanted sales calls by registering your phone number:.